Effective Date: January 20, 2026

Touchton Plumbing (“Touchton Plumbing,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website and services.

Information We Collect

We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Physical address
• Service-related details submitted through forms or phone calls

This information is collected when you:

• Submit a form on our website
• Call or text our business
• Schedule service or request information
• How We Use Your Information

We use collected information to:

• Respond to inquiries and service requests
• Schedule appointments and provide services
• Send appointment reminders, billing notices, dispatch updates, and job completion surveys
• Improve our website and customer experience

SMS Communications & Opt-In
Touchton Plumbing will collect verbal opt-ins from customers to receive SMS notifications. Customers may opt in:

• In person at our location
• During a phone call initiated by the customer

Upon registration, customers are informed that:

• They may receive SMS messages related to billing, appointments, dispatch updates, and surveys
• Message and data rates may apply
• Message frequency may vary
• They may text HELP for assistance or STOP to unsubscribe

Customer phone numbers are not shared with third parties for marketing or promotional purposes.

Sharing of Information
We do not sell, rent, or trade personal information. Information may be shared only with trusted service providers (such as ServiceTitan) for operational purposes and only as necessary to perform services on our behalf.

Data Security
We implement reasonable administrative and technical safeguards to protect your information from unauthorized access or disclosure.

Your Choices
You may opt out of SMS communications at any time by replying STOP.

You may contact us to update or request deletion of your information.

Contact Information
If you have questions about this Privacy Policy, contact us at:

Touchton Plumbing
416 Ryan Avenue
Jacksonville, FL 32254
Phone: (904) 389-9299
Email: info@touchtonplumbing.com
https://touchtonplumbing.com